Quickbooks Makes Me Crazy

When I first opened my store in 1985, I hand wrote customer receipts and manually logged in inventory. I miss those days. In a perfect world, the Internet would work all the time, Ouickbooks would not fail, and power outages would be a thing of the past. HELLO this is not a perfect electronic world.
Last summer I had to spend thousands for new Quickbooks software. Why you may wonder? Because my prior Quickbooks was 3 years old and customer service would not answer any technical questions after the system was 90 days. If you can work around their system, you get an outsourced technician who barely speaks English, located in some far away country(but it was hard to work around the system on a monthly basis). So I ended up buying new software from Quicksbooks. However, like stock market trading, you do not get a tangible product i.e. a disc. For the privilege if paying $600 per computer, the customer gets to download the merchandise from their web page.. God forbid you are not a quasi tech yourself.
To get any help,for the new download,you first have to talk to 3 separate people, who you can barely understand and who frequently apologize for your problem
"Hello this is (insert Name). How are you doing today?"
"This is my 4th time calling and I am not a happy camper"
"I am so sorry to hear that..what is your name?"
"My name is Debi and my business is the Education Depot"
"I am so Sorry to hear that. What is your account Number?"
" XXX can I please speak to a technician?"
"What is the problem?"
"I can't log into my Quickbooks account"
"I am so sorry to hear that. What version of Quickbooks do you have?
" Version 8.0 I just downloaded it yesterday and I can't sign on"
"I am so sorry to hear that. What is the problem"
"I JUST TOLD YOU I CAN'T SIGN ON."
"I am so sorry to hear that.When did you purchase the 8.0 version?"
"I told you..I just downloaded it yesterday. What about this conversation with you am I missing?"
"Oh, I am sorry to hear that. Let me transfer you to a supervisor"
"I don't need a supervisor, just transfer me to a technician"
"I am so sorry to hear that let me put you on hold"This could go on for 15 minutes and 6 separate telephone calls before a technician is reached. Meanwhile, I am still trying to help customers and maintain a HAPPY FACE while I think of ways to sabotage (insert name) specifically and Quickbooks in general.

When you finally get a technician he has to log into YOUR system and take over your computers. Then the next day you call and go through the process again because while fixing one problem the technician created a new one. Last summer it took approximately 6 weeks to get the problems fixed. I have a list of days, times, ticket complaint numbers , and names that I can barely pronounce, yet alone spell.
All this in the name of retail progress.